Effective Date: 12-08-2025

Last Updated: 12-08-2025

This Refund & Return Policy governs the return, replacement, and refund of orders placed through the QuickLife E-Pharmacy platform (website and mobile application), operated by QuickLife Wellness Private Limited. By placing an order with QuickLife, you agree to the terms outlined herein.

1. Return Eligibility

A. Medicines / Prescription Drugs

Returns are accepted only if:

- The product is damaged, expired, or incorrect.

- The original packaging is intact and untampered.

- The return request is raised within 48 hours of delivery.

Returns are NOT accepted for:

- Schedule X drugs and narcotics (as per the Drugs & Cosmetics Act, 1940).

- Opened strips, vials, or boxes.

- Cold chain (refrigerated) medicines such as insulin or vaccines.

- Partially used or unpacked products.

B. OTC Products & Wellness Items

Returns are accepted within 7 days of delivery if:

- The product is unused, unopened, and in original packaging.

- The product is not part of the non-returnable items list (e.g., personal hygiene products, sexual wellness items, baby food).

C. Diagnostic Test Bookings

Refunds are applicable if:

- The test is canceled at least 12 hours before the scheduled sample collection.

- The diagnostic partner fails to provide the service.

No refunds will be issued for:

- Missed sample collections due to patient unavailability.

- Cancellations made under 12 hours from the scheduled time.

2. How to Raise a Return/Refund Request

Contact Customer Support within the specified return period:

Email: support@quicklife.in

Phone:

Working Hours: Monday to Saturday, 9:00 AM – 9:00 PM IST

Information Required:

- Order ID and date

- Reason for return/refund

- Photo evidence (for damaged/expired items)

3. Pickup and Inspection

- A pickup will be arranged via our logistics partner within 2–5 working days.

- The product will undergo inspection before approval of return or replacement.

- If the item fails inspection (e.g., used, tampered), no return will be processed.

4. Refund Process

- Refunds will be initiated within 3–7 working days upon successful return or cancellation.

- The amount will be credited to the original payment method (UPI, card, wallet).

- For Cash on Delivery (COD) orders, refunds will be issued via UPI or bank transfer.

5. Order Cancellations

You may cancel your order:

- Before dispatch: Through your QuickLife account or via customer support.

- After dispatch: Only under specific conditions such as damaged or incorrect products.

QuickLife reserves the right to cancel orders if:

- Prescription is invalid.

- Delivery address is non-serviceable.

- Products are out of stock or restricted under law.

6. Exceptions

QuickLife reserves the right to refuse refunds/returns in the following cases:

- Repeated return requests from the same customer.

- Misuse of platform policies (e.g., false claims).

- Prescription misuse or violations of applicable regulations.

7. Grievance Redressal

For unresolved concerns, contact our Grievance Officer:

Name: Jaideep kishor 

Email: grievance@quicklife.in

Phone:

Address: E4, Sector 3, First Floor, Gautam Buddha Nagar, Noida, Uttar Pradesh - 201301

8. Policy Changes

QuickLife may update this policy periodically to comply with legal requirements or improve customer experience. Continued use of our platform after changes will be considered as acceptance of the updated policy.