❌ Cancellation Policy

Effective Date: [Insert Date]
At [Your Medical Store Name], we understand that sometimes plans change. That’s why we offer an easy cancellation process under specific conditions.

🕒 Order Cancellation – Before Dispatch

• You can cancel your order before it is dispatched from our store/warehouse.

• To cancel, please contact us immediately via phone, WhatsApp, or email with your Order ID.

• If the order has not been packed or shipped yet, it will be cancelled and a full refund will be initiated.

📦 Cancellation – After Dispatch

• If your order has already been dispatched or is out for delivery, it cannot be cancelled.

• In such cases, you may choose to reject the delivery upon arrival. Refund (if eligible) will be processed after the product is returned and verified.

🚫 Non-Cancellable Products

Certain items cannot be cancelled once the order is placed:

• Prescription-based medicines (once verified and packed)

• Cold chain products (e.g., insulin, vaccines)

• Personal hygiene or medical devices with broken seal

💰 Refund After Cancellation

If payment was made online:

• Refund will be processed within 5–7 business days to the original payment method.

• For COD orders, no charges will be applied if the order is cancelled before dispatch.

📞 How to Cancel

To cancel your order, contact our customer support with:

• Order ID

• Reason for cancellation

📞 Phone: [Your Phone Number]
📧 Email: [Your Email Address]
📱 WhatsApp: [If applicable]

ℹ️ Important Notes

• Orders can only be cancelled during working hours: [Insert working hours, e.g., 9 AM to 7 PM]

• We reserve the right to cancel any order due to stock issues, invalid prescriptions, or delivery limitations. Customers will be notified in such cases and refunded in full.

We value your time and trust.
Thank you for choosing [Your Medical Store Name]. For any questions, feel free to reach out to our support team.